Frequently Asked Questions

Everything you need to know about VeluxTech Trading.

Getting Started

Do I need a Telegram account?

No. The web app is fully standalone. Register on the website, connect your broker, and trade entirely through the web interface. Telegram is optional — it adds push notifications and remote control.

How do I connect my Pocket Option account?

After registering, go to Broker Setup in your dashboard. Follow the instructions to link your Pocket Option account via the Telegram bot or web interface. Your SSID (session ID) is used for secure API access.

Is there a free plan?

Yes! The Free plan lets you access delayed internal signals, view analytics, and use manual trading. No credit card required.

Can I use a demo account?

Absolutely. Demo account is the default and recommended starting point. Switch to real any time from Broker Settings.

Signals

What is the average win rate?

Our signals achieve 74–82% win rate across M1, M5, and M15 timeframes. Rates vary by asset, time of day, and market session. Past performance does not guarantee future results.

Where do signals come from?

Two sources: (1) External — from 50+ curated Telegram signal channels, parsed and normalized in real-time. (2) Internal — from our built-in technical indicator engine using EMA, RSI, Stochastic, and ADX.

What timeframes are supported?

M1 (1-minute), M5 (5-minute), and M15 (15-minute) binary options signals.

Can I filter signals?

Yes. Filter by timeframe (M1/M5/M15), market type (OTC/Standard), asset pairs, and minimum payout percentage.

Auto Trading

What is Smart Recovery mode?

Smart Recovery automatically rebuilds losses over 3–8 subsequent signals by adjusting stake sizes. When the daily profit target is hit, trading pauses until the next UTC midnight to lock in gains.

What is Profit Compounding?

Profit Compounding automatically scales your trade size after wins — up to 15% of balance — and resets to base size after a loss. Designed for sustained account growth.

Can I run multiple engines at once?

No. Only one engine can be active at a time: Normal, Compounding, Smart Recovery, or Indicator mode. This prevents conflicting trade logic.

What happens if my balance drops too low?

The bot has automatic safety stops: minimum balance thresholds, zero-balance signal limits, and cooldown periods prevent trading with insufficient funds.

Security & Safety

Is my data safe?

Your Pocket Option credentials are encrypted with AES-256 at rest. We use HTTPS, CSRF protection, rate limiting, and secure session management throughout the platform.

Can I lose all my money?

Trading binary options involves significant risk. Use the demo account to test settings. Always set appropriate trade amounts relative to your balance. The bot is a tool — not a guarantee of profit.

How is my broker connection secured?

We use session tokens (SSID) — not your raw credentials — to execute trades. SSIDs are encrypted in our database and rotated automatically.

Billing

Can I cancel at any time?

Yes. Downgrade to Free at any time from the Billing page. No lock-in periods or cancellation fees.

Are there refunds?

Contact support via Telegram within 7 days of a charge for refund consideration on a case-by-case basis.

Do you offer a free trial of Pro?

Yes — contact us via Telegram to arrange a trial period before committing.

Still have questions?

Reach us directly on Telegram — usually reply within a few hours.

Message Us on Telegram